SC
Shane C
1 reviews | Active since Jan 2024
15 Jan 2024, 13:12
Harassment and *********** staff
I am being harassed by their call center agents for 6 month now. I have explained to them that I was on debt review and we sorted the issue out and payment was made by debt review. Their call center agents do not understand this and keep calling... Note that each call they charge you for, now they want me to pay due to their incompetence. I have asked them on over 90 occasions to get somebody to call me that can sort this issue but they can't even get that right (no surprise there).
I'm at the end of my string with them can somebody please advise what body I need to go to report them so that they can stop this and get their act together.
Helpful (0)
Replies (3)0
Replies (3)
MBD's replyOfficial
15 Jan 2024, 13:39Dear Shane C
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply15 Jan 2024, 13:39
Official
Dear Shane C
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
SC
Shane C's updateReviewer Update
16 Jan 2024, 13:41Well I guess they send an automated response and then just push you aside because they not really interested in sorting out the matter (as I have had no correspondence in more than 24 hours). Now I know why their call center agents don't pass on messages as management don't care as long as the client is being charge per call (they just their to milk the system for every little penny, even if the delay is from their side) Yet the very quick to demand without facts or helping the client and in return destroying your credit record.
Very disappointed as this was the opportunity for them to sort out this issue. I'm going to be forced to find alternative avenues to sort this out.
Very disappointed as this was the opportunity for them to sort out this issue. I'm going to be forced to find alternative avenues to sort this out.
SC
Shane C's update16 Jan 2024, 13:41
Reviewer Update
Well I guess they send an automated response and then just push you aside because they not really interested in sorting out the matter (as I have had no correspondence in more than 24 hours). Now I know why their call center agents don't pass on messages as management don't care as long as the client is being charge per call (they just their to milk the system for every little penny, even if the delay is from their side) Yet the very quick to demand without facts or helping the client and in return destroying your credit record.
Very disappointed as this was the opportunity for them to sort out this issue. I'm going to be forced to find alternative avenues to sort this out.
Very disappointed as this was the opportunity for them to sort out this issue. I'm going to be forced to find alternative avenues to sort this out.
SC
Shane C's updateReviewer Update
19 Jan 2024, 11:12STILL NO REPLY... THIS IS SHOCKING AND SHOWS THAT YOU GUYS ARE ONLY THIER TO ******* PEOPLE AND NOT SORT OUT ISSUES
SC
Shane C's update19 Jan 2024, 11:12
Reviewer Update
STILL NO REPLY... THIS IS SHOCKING AND SHOWS THAT YOU GUYS ARE ONLY THIER TO ******* PEOPLE AND NOT SORT OUT ISSUES