MF
Micaela F
1 reviews | Active since Feb 2024
19 Feb 2024, 17:34
Harassment and Spamming
I have been harassed by this company for the past 4 months. Took out a new contract with vodacom, unfortunately my new number most recently belonged to someone else. Since November I have been telling mdb I have no relation to this person. To make things worse mdb is now calling me on my personal number that has belonged to me for 12+ years. I have sent emails, called customer service and told 50+ agents that I do not know this person and that the number no longer belongs to him/her. The icing on the cake is of the 10 calls I get per day from mdb, 80% just hang up when I answer. At this point this has to be in violation of the POPIA act!
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Replies (1)MBD's replyOfficial
20 Feb 2024, 08:12Dear Micaela Freeks
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply20 Feb 2024, 08:12
Official
Dear Micaela Freeks
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
