Harassment and NO feedback on emails

Good day

I am once again not getting ANY feedback with regards to the below. I am getting daily phone calls and this is becoming harassment.

I request that you PLEASE get someone from senior management to take over this matter.

And I am saying this again: HOW MUST I KNOW HOW MUCH TO PAY, IF THEY DID NOT CONTACT ME AFTER I HAVE SENT THEM THE CANCELATION EMAIL?

From: Ingrid Peters ********** Sent: 11 January 2018 03:47 PM To: Patricia Mehakovic ********** Cc: ********** Subject: RE: Hellopeter Complaint ********** 5501

Hi Patricia

Kindly assist me further with the below.

Kind Regards, Ingrid Peters Customer Service Consultant

Telephone: +27 (11) ********** Fax: +27 (11) ********** Email: **********

Address: 342 Jan Smuts Ave , Hyde Park, 2196 WGS 84: S 026 07,368'' E 028 01,826''

From: ********** ********** Sent: 11 January 2018 3:24 PM To: Ingrid Peters Cc: ********** Queries Subject: RE: Hellopeter Complaint ********** 5501

If it was not clear, why did you not say so?? And I am saying this again: HOW MUST I KNOW HOW MUCH TO PAY, IF THEY DID NOT CONTACT ME AFTER I HAVE SENT THEM THE CANCELATION EMAIL???? Please, this is not such a difficult question.

From: Ingrid Peters ********** Sent: 11 January 2018 03:21 PM To: ********** Subject: RE: Hellopeter Complaint ********** 5501

The attachments is what you have sent and what we forwarded to Virgin active and it was not clear was just as the one I sent now to you. Virgin active only give you a documents after you received an amount of cancellation from then to pay.

With regards to the below I am not dealing with grievances this has been escalated to the depart that deals with it they will contact you in due course. And do you have no comment due to the fact that you do not respond to my grievances?????? PLEASE EXPLAIN!!!!!!

Kind Regards, Ingrid Peters Customer Service Consultant

Telephone: +27 (11) ********** Fax: +27 (11) ********** Email: **********

Address: 342 Jan Smuts Ave , Hyde Park, 2196 WGS 84: S 026 07,368'' E 028 01,826''

From: ********** ********** Sent: 11 January 2018 2:57 PM To: Ingrid Peters Cc: Queries; ********** Subject: RE: Hellopeter Complaint ********** 5501

I am sorry but this is not acceptable as how can I pay if I do not receive the relevant cancelation documents? Did you not receive my proof of email that I sent you? The attachments you sent are not visible either.

And do you have no comment due to the fact that you do not respond to my grievances?????? PLEASE EXPLAIN!!!!!!

From: Ingrid Peters ********** Sent: 11 January 2018 02:51 PM To: ********** Subject: FW: Hellopeter Complaint ********** 5501

Good day Julia

Attached is the documents that we received and this was forwarded to Virgin active as your cancellation request from them. The response that we received from them is below. WE DO NOT HAVE PAYMENT REFLECTING ON OUR SIDE MEMBER LIABLE

Kindly be advised that when you cancel Virgin active give you a cancellation amount that you need to pay first they then will provide the proof of cancellation to you. If the amount was paid please forward the proof will than escalate back to them in order to resolve the matter.

Kind Regards, Ingrid Peters Customer Service Consultant

Telephone: +27 (11) ********** Fax: +27 (11) ********** Email: **********

Address: 342 Jan Smuts Ave , Hyde Park, 2196 WGS 84: S 026 07,368'' E 028 01,826''

From: Ingrid Peters Sent: 11 January 2018 2:44 PM To: Ingrid Peters Subject: FW: Hellopeter Complaint ********** 5501

Good day

Kindly be advised that the

Kind Regards, Ingrid Peters Customer Service Consultant

Telephone: +27 (11) ********** Fax: +27 (11) ********** Email: **********

Address: 342 Jan Smuts Ave , Hyde Park, 2196 WGS 84: S 026 07,368'' E 028 01,826''

From: Patricia Mehakovic Sent: 11 January 2018 2:19 PM To: Ingrid Peters Subject: Hellopeter Complaint

Thanks Ingrid.

Kind Regards, Patricia Mehakovic