1 reviews | Active since Jan 2022
Munnik Basson Dagama
<div>This company, MBD, Munnik Basson Dagama, has been harassing me non-stop for more than 6 months for payment on an Edgars account which I do not have. They phone my cellphone at all hours of the day and night, including weekends, asking to speak to someone else. I have explained clearly that the phone number they are phoning belongs to me and not the person that they are looking for, and that I do not have an Edgars account. I also instruct them to remove my phone number from their database and to stop phoning me. Nine out of ten times before I can complete the conversation, the MBD representative just hangs up. On several occasions the operator has assured me that they will stop calling me and remove my phone number from their system, all to no avail.
I have called their call center dozens of times and mostly the line just goes dead after a pre-recorded message. I have received hundreds of phone calls and sms's from them and it is causing me a great deal of stress and anxiety. It does not help blocking the numbers because they just phone from other numbers. It is embarrassing to take calls and explain in front of colleagues, customers or friends that I do not owe money to these debt collectors.
I have asked to speak to managers, supervisors or partners and I have never been able to get beyond an unhelpful person in the call center who is probably just paid commission on the number of calls they make. It is disgusting.
If this is not resolved very soon then I will be considering laying a charge of harassment and claiming damages. If they are indeed a registered legal firm then I will also lay a complaint with the relevant legal body. I wish I had the private phone numbers of the partners/directors so that I could phone them each time that I receive a call from their call-center and see how they like it.</div>
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably. Kind regards COMPLAINTS OFFICER MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably. Kind regards COMPLAINTS OFFICER MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably. Kind regards COMPLAINTS OFFICER MBD
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. The matter has been addressed and resolved amicably. Kind regards COMPLAINTS OFFICER MBD
