AE
Angelique E
1 reviews | Active since Jul 2022
22 Jul 2022, 15:34
Harassment!
I changed my MTN from a personal account to a business account, had calls from MBD and then sorted the problem out with MTN, the funds were not reflecting on MTN side and then they found the problem. All sorted with MTN. But MBD keeps calling me! This is total harassment! And the people who phone are so rude!! I have asked them to update their system and take my number off their list, but nothing, they still keep calling and harassing me!! This is total incompetency on their part. I am so tired of their calls and rude people. Do your work and update your systems and leave me alone!
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Replies (2)
MBD's replyOfficial
22 Jul 2022, 16:13Dear Ms Engelbrecht
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply22 Jul 2022, 16:13
Official
Dear Ms Engelbrecht
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
AE
Angelique E's updateReviewer Update
14 Sept 2023, 10:12Good day,
This has still not been sorted out, I now have SSDA phoning and messaging me about this account! This account was paid on the 02/11/2022 and the proof of payment was emailed to *** No response when asking for the settlement letter, it has been over a year now and MBD did nothing with the proof of payment and now I have SSDA phoning me! So it's easy for you to harass people for payment and then when payment is done and a settlement letter is requested, you do nothing, so you do not follow through. How fun it must be for you to phone people everyday for payment, but when payment is done, nothing else on your side is done.
This has still not been sorted out, I now have SSDA phoning and messaging me about this account! This account was paid on the 02/11/2022 and the proof of payment was emailed to *** No response when asking for the settlement letter, it has been over a year now and MBD did nothing with the proof of payment and now I have SSDA phoning me! So it's easy for you to harass people for payment and then when payment is done and a settlement letter is requested, you do nothing, so you do not follow through. How fun it must be for you to phone people everyday for payment, but when payment is done, nothing else on your side is done.
AE
Angelique E's update14 Sept 2023, 10:12
Reviewer Update
Good day,
This has still not been sorted out, I now have SSDA phoning and messaging me about this account! This account was paid on the 02/11/2022 and the proof of payment was emailed to *** No response when asking for the settlement letter, it has been over a year now and MBD did nothing with the proof of payment and now I have SSDA phoning me! So it's easy for you to harass people for payment and then when payment is done and a settlement letter is requested, you do nothing, so you do not follow through. How fun it must be for you to phone people everyday for payment, but when payment is done, nothing else on your side is done.
This has still not been sorted out, I now have SSDA phoning and messaging me about this account! This account was paid on the 02/11/2022 and the proof of payment was emailed to *** No response when asking for the settlement letter, it has been over a year now and MBD did nothing with the proof of payment and now I have SSDA phoning me! So it's easy for you to harass people for payment and then when payment is done and a settlement letter is requested, you do nothing, so you do not follow through. How fun it must be for you to phone people everyday for payment, but when payment is done, nothing else on your side is done.