DK
Des K

1 reviews | Active since Nov 2015

17 Jun 2024, 12:09

Harassment

I understand and I can appreciate staff making calls to clients from the company call centre. One call a week or even a month should suffice if the client has a good track record. However having your call centre call me literally every day anywhere from 7.30am and on a public holiday is not called good service it’s called harassment. Sort out your call centre staff and system to offer clients a non invasive service. Not a difficult point to introduce as I’m sure clients will be far more receptive rather than being rude

0
Replies (1)
MBD
MBD's reply18 Jun 2024, 08:21
Official
Dear Des Kiely

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD