MF
Mmabatho F

1 reviews | Active since May 2021

01 Aug 2025, 09:23

Harassment

I am writing to formally notify you that the Identity account in question has been fully paid. Your continued attempts to add interest or pursue this matter are both inappropriate and unjustified.

It is your responsibility to verify payment status with Identity before taking further action. Failing to do so, and instead choosing to harass me with repeated communication, is unacceptable and constitutes harassment under the relevant consumer protection laws.

I request that you: • Cease all communication with me regarding this settled account. • Provide written confirmation that this matter is closed on your end. • Remove any inaccurate interest or charges you have added.

Should this harassment continue, I will be left with no choice to contact my lawyers

0
Replies (1)
MBD
MBD's reply01 Aug 2025, 11:28
Official
Dear Mmabatho F

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD