Harassment

I owe money on my Woolworths account I know this and have been true to get work so I can pay the accounts. I am partially deaf and battle to understand when talking on the phone, I have explained this to many call center employees but each time they phone I have to repeate myself. I have no stopped taking calls as I am getting no where. I would like to pay this money off but don't know how, where or who I must pay too.<br> <br> Please could someone who is willing to understand my situation and help to communicate with me via email or sms contact me.