JK
Jeanetta K

1 reviews | Active since May 2018

14 May 2018, 11:18

Harassment

I had a Truworths account with MBD I was making monthly payments of R150, I received a call from a consultant in July 15 offering me a discount if I made an payment of R2427. the account would be fully paid. This payment was made 27 Aug 2015. I did not hear from them again. At about Nov 2017 I started getting harassed with and SMS calls that I have an outstanding amount of += R4000 . I told them that I received a discount, but they do not have proof I must give them proof, I requested a full detailed account of all transactions on my account, they keep on sending me a summary. I want to see all payments made on that account and all the legal fees allocated. Surely the should have proof of the call made to me as they record every call.

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Replies (2)
MBD
MBD's reply14 May 2018, 13:12
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,

MBD
MBD's reply15 May 2018, 13:39
Official

Dear Sir/Madam

With reference to your query logged on the 14 May 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,