Harassment!

To Whom it may concern

Please see attached documents relating to the cancellation of our Telkom account.

An initial email was sent to Telkom in December, requesting that our account be cancelled. This was not attended to. I then sent another email requesting that follow-up be done, once again, no assistance was given. When I then phoned the call center, I was told that there was a list of documents that needed to be sent before I could apply for my account to be cancelled. I did not wish to APPLY for cancellation, I was trying to CANCEL my account!

I sent through all necessary documentation, again, no response. I once again called your call center at which point I was told that there was nothing "attached to my account profile" to show that there was a cancellation done.

I re-emailed all the documents again, still I received no response! I once again called and was then told that my query would be "escalated".This obviously means nothing as it was another 8 days before I received cancellation forms. I promptly filled out the cancellation form and sent all my documentation through ONCE AGAIN.

I heard nothing back. SO, I once again contacted your call center, and of course, was once again re-assured that the matter had now been escalated (second time).I even stayed on the line until she assured me that all my documents had been received, so that I was sure that my emails are infact not faulty (Email sent to ********** at 11:46 on March 12th)

I then received messaged from MBD (who I assume are debt collectors) demanding payment. I phoned them. The woman on the line then demanded that I make payment of a cancellation fee, but when I requested an invoice, she said that she could not provide me with an invoice for the cancellation fee. (March 20th)

I then took another two hours out of my working day and went and stood in a queue at your Clearwater Mall branch. There were MANY people there vocalising that they were having the very same issues as I was (there is a clue here!).The very helpful woman there then scanned in my documents and, guess what, once again, escalated my issue! (this was now the third escalation)! She also explained to me that there is no cancellation fee due as this was a contract cancellation (all the while I am receiving harassing calls from MBD, demanding that I pay a cancellation fee). She also assured me that I would not be black listed (as this is now what I was being threatened with. She also assures me that my account will be back-dated and I will be charged pro-rata for the cancellation fee! (Spoke to Winny on March 22nd at 9:35)

As it appears that escalating a matter does not mean anything, I would like to now put in writing that I will not be held responsible for the shortcomings of Telkom and it's employees! I WILL NOT remain liable to pay an account that I repeatedly tried to cancel and I will not accept being harassed by the staff at MBD.

This issue needs to be resolved TODAY!