AM
Ash M

1 reviews | Active since Oct 2014

02 Jun 2015, 08:35

Harassing Phone Calls with incorrect information

I have a complaint regarding your rude and uninformed staff. I have now received 5 missed calls on my phone and one answered call where i spoke to a gentleman wanting to know why i did not make payment in May.As you can see from my email sent 24 May 2015 - i have made payment as always and proof of payment always sent to Gabriel and Ntabaleng.<br> <br> I have not dishonoured my payment arrangement yet i am harassed with calls like this every month. I will NOT be treated like a consume who is not honouring her payments as i have always ensure your payments are made and proof of payment is sent on time to avoid receiving calls of this nature.<br> <br> I understand the job of debt collection is difficult, however people who are making their payments on time should not be treated like they are not. I will not answer another call or deal with another consultant as i have said many time before. I would like this request to be taken seriously unless i default on payment.<br> <br> We all have jobs to do and i am sure you would not appreciate rude calls like calls like this early in the morning and dealing with a company that does not consolidate their info BEFORE speaking to the person

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Replies (1)
MBD
MBD's reply02 Jun 2015, 08:56
Official
Hello ashalia,

Dear Ashalia

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC