MW
MelnBee W

1 reviews | Active since Nov 2016

18 Nov 2016, 11:02

HARASSING PHONE CALLS and PATHETIC CUSTOMER SERVICE!

<p>I'm getting the ABSOLUTE WORST CUSTOMER SERVICE from this place . These people call me EVERY SINGLE DAY and keep telling me the same **** over and over and over ! YES I KNOW I OWE YOU GUYS MONEY ! But now what the **** must I do if I tell them everyday that I'm unemployed ? ? ? I'm sticking to my monthly payment arrangements but apparently that's not enough for them . The now meet to harrasse me every freaking day by calling me and telling me the same **** . And on top of it they can't even pronounce my name, surname and they can't even speak proper English ! And they get Extremely RUDE when I tell them about them calling everyday. Worst of all my amount outstanding with them is increasing whole time ! And all because of charges they have to add for calling me everyday . I keep asking them not to call but it's like I'm talking to a brick wall . What in heaven's name must I do to get these people to stop calling me. I'm paying my account on time and I keep telling them I HAVE THE BANKING DETAILS and I KNOW I MUST PAY THE ACCOUNT . Just for while I'm unemployed and can only make minimum payment . . . Nothing is good enough for them. I'M SICK OF THIS HARRASMENT ! ! ! </p>

0
Replies (2)
MBD
MBD's reply18 Nov 2016, 15:24
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply21 Nov 2016, 12:02
Official

Dear Sir/Madam

With reference to your query logged on the 18 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.