1 reviews | Active since Jun 2024
HARASSING ME FOR AMOUNTS THAT WERE NEVER OWED TO VIRGIN GYM
For several weeks I have been harassed by MBD for an amount which I allegedly owe to Virgin Active, for my gym membership which was cancelled a year ago. Upon further enquiry, Virgin Active confirmed my account was indeed 100% paid up, that I do not owe them anything (and never did!), and that they have notified MBD of this. I have furnished MBD with these emails, statements, and confirmations several times and I have yet to receive a response, except for a read receipt from one of the emails.
Today, their system emailed yet another demand for payment. I do NOT acknowledge this debt as I never owed it in the first place.
MBD, raise your game!!! You have MANY complaints on this site for exactly the same thing. I have an excellent credit record and I’m not about to let it be ruined for no reason.
I am not one to publicly slander a company but I have given MBD several opportunities to confirm their records are incorrect and stop sending me demand letters. I tried to follow the correct channels, but due to their incompetence/indifference I am left with no choice but to leave this here.
Thoroughly disgusted that people who do pay their bills still have to deal with this nonsense. I would be horrifically embarrassed if MBD was my company.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
So seriously, in fact, that 2 weeks later I still don’t have any feedback.
Extremely poor service, even though I am one of those who HAVE always paid their bills and this issue has been created due to no fault of my own. Given all the other complaints here, I can’t say I am surprised.
So seriously, in fact, that 2 weeks later I still don’t have any feedback.
Extremely poor service, even though I am one of those who HAVE always paid their bills and this issue has been created due to no fault of my own. Given all the other complaints here, I can’t say I am surprised.
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to our client and we await their response. Please note that we will respond to you shortly.
Kind regards,
Complaints Officer
MBD
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to our client and we await their response. Please note that we will respond to you shortly.
Kind regards,
Complaints Officer
MBD