Harassing employee for payment arrangements

MBD attorneys. Bandits from this organization called me and she was persistent however in a harassing manner. The more I explained to her I am unemployed the more she spoke over me. She had called a 3rd cousin with regards to my account. When I asked her to remove the contact due to the poppy act she said until she makes an arrangement she cannot removed the next of kin(note this family member has never been listed as my next of kin). I said to her I can only make an arrangement when I secure an income she didn’t even acknowledge this arrangement. She was adamant I pay the account so I told her to make a note on the system that she will pay my account of which she responds “did you share the services with me that I must pay your account” SHE IS RUDE AND ABRUPT!!! I cut the call on her THID IS TOTAL HARASSMENT!!