1 reviews | Active since Jul 2019
Harass to Collect, Performance anxiety to Correct
Good day,
It seems that there are quite a few issues regarding MBD attorneys since it's date of inception in 1997.
Myself, a case of a TV license that was paid for and not captured. Being harassed on a daily basis. Provided the necessary documentation months ago. Only to still get messages. The matter not resolved.
The matter reached the "Portfolio Team Leader", Mr M. Mogotsi. Still not resolved. Now awaiting an official statement regarding the issue via email. To which Mr Mogotsi has not rep**** to since 21st June 2019.
Cannot get through to MBD telephonically and the times I have previously gotten through, the last time being 28th June 2019 at 11:44, Mr Mogotsi hides behind his staff promising all will be resolved without committing himself either via email or even telephonically.
I am also seeking to find Mr Mogotsi's superior, to further discuss the performance of the portfolio team leader and the department as a whole.
There is no manner of contacting MBD other than the number and email provided on their website, perhaps the Complaints Officer with no name can assist with the matter further.
The mission statement of MBD Inc: "Our core values demand that we act with integrity; treat all stakeholders, clients and consumers with respect; and through service delivery we demonstrate the highest levels of competence and innovation."
I do hope that is how every employee goes about doing their respective duties. To harass your clients and to hide away from those very clients you have harassed is a shame.
I do hope MBD brings their part and I will be waiting to hear from the complaints officer to resolve the issue at hand.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
Thank you for the automated response. If the Complaints Officer cannot resolve the issue, then the National Credit Regulator and other appropriate channels will have to be contacted.
On a daily basis multiple clients complain of a company that makes money off people's debt. Harassment being a virtue and a core principal. A true shame.
One should be accountable and transparent with their actions. Not hide when they must account.
Awaiting your response Complaints Officer.
Kind regards,
Disappointed client
Thank you for the automated response. If the Complaints Officer cannot resolve the issue, then the National Credit Regulator and other appropriate channels will have to be contacted.
On a daily basis multiple clients complain of a company that makes money off people's debt. Harassment being a virtue and a core principal. A true shame.
One should be accountable and transparent with their actions. Not hide when they must account.
Awaiting your response Complaints Officer.
Kind regards,
Disappointed client
With reference to your query logged on the 01 July 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
With reference to your query logged on the 01 July 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.