PN
Precious N

1 reviews | Active since Sept 2016

02 Sept 2016, 10:43

Handed over to MBD Inc BUT the account is paid up

<p>MBD contacted me saying my Cell C account ********** 65 was handed over to them and I have paid it in full, I aslo have a paid up letter from Cell C. I've emailed proof of this to a MBD email address and also tried calling the customer care number which is never picked up. Then I contacted Cell C to find out what was going on and they said they dont know because on there side everything is up to date. This is totally unacceptable .</p>

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Replies (2)
MBD
MBD's reply02 Sept 2016, 12:07
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply22 Sept 2016, 15:27
Official

Dear Sir/Madam

With reference to your query logged on the 02 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC