H Keen

Harassment despite paying monthly by SMS and telephone calls - despite sticking to arrangements.

Once you settle you struggle to get the confirmation letter - attitude of call centre agents is unfortunately supported by the next level of management so trying to complain is pointless.

Just tried again for 4th or 5th time for same request - their industry needs a shake up or new disruptive technology newcomer that understands that people in debt review or administration were probably retrenched at some point in time .

Its very easy to pay creditors when money is coming in but not as easy when you dont have enough - not through you own doing