Greedy for extra money

I am on debt review and with the debt review consultants permission, even though i am still on debt review, they agreed that i could pay my accounts directly. One of these acoounts is MBD.

We have an agreed upon amount that i have been paying every single month without fail. However they continue to call me "to confirm these payments have been received". Today i got a call saying that my payments are being received but that i need to consider setring up a debit order for the payments. When i didnt want to do that, i was told that if i dont then they will continue to charge me for the calls that they will need to keep making.

Firstly, i didnt even know i was being charged for it, because i dont even receive any statements, secondly like... what???

You start off the conversation with a greeting and saying how you know people are struggling with COVID and then proceed to try to force me in a subtle way to make it a debit, else i will be charged extra for calls. Force might not be the right word, but as a single parent of 2 with half my salary due to COVID, every penny counts. So now you prey on people who cant afford the extra calls which is completely unnecessary anyway because i havent missed any payments. I mean wow. You guys are so greedy. Maybe next time inform your staff on how to speak to people in a normal manner.

Please srop harassing me just so you can take every penny from me.