Game store/ MBD bad customer service.

Dear MBD / RCS / Game store

I hope you well.

I have been harassed by MBD call center consultants several time, getting a call almost everyday. I finally got someone who pick up that I had made payment and they said they will put a note on the system and I request that they sent me an email to say this issue has been resolved.

I have not been sent an email and the following day I got a call asking about the same payment.

MBD needs to stop harrassing me, I do not appreciate it. I have sent them proof of payment of R1600 on the 13 Jan and R2000 on the 23 March. The consultants need to do their job and allocate the payment.

Today I spoke to Lucian, Carla and Jamain. They promised they will escalate the matter, I told them everyone told me the same 4 months ago. I have lost hope. If this is not resolved, I will hand them over to my lawyers. I am giving them till tomorrow. They have a whatsapp which is useless. Nkululeko S Madi to Game Store .

Thank you NS Madi