1 reviews | Active since Jul 2023
FULL INVESTIGATION BY CFDC - ******* PRACTICES
I was handed over for a standard bank credit card in 2019. I have on numerous occasions requested a copy of the mandate between standard bank and MBD to no avail. I have kept all communications. I received a "letter of cession" received by MBD which has standard bank written on it but is from MBD. As per the DEBT COLLECTORS ACT 114 OF 1998 I MUST received a copy of the mandate. I am entitled to receive a copy and if I do not receive this copy within the next 24 hours I will be turning to the CFDC for a full investigation to be done on this matter and how staff at MBD do not even know who their directors are, are not well trained whatsover and who do not understand the serious implications of this matter. Failure to furnish me with the mandate you are to then close this account and send a letter to this effect to me soonest as without this mandate, this handover does not exist. As per CFDC I am NOT to pay anything towards any ceded debt without the documentations to this affect.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
