fR
farzana R
1 reviews | Active since Mar 2016
29 Nov 2023, 12:16
Frustrated with MBD calls and no feedback
I have 3 accounts with MBD.
I have used paygate via the MBD website and Whatsapp to pay my accounts. Beginning of October 2023 I tried to pay using the above process.
SSB ACCOUNT I successfully paid my SSB via MBD website - this account shows on whatsapp as well.
D.A and B.L My other 2 accounts that use to show up on whatsapp does not show up anymore and its reads, "you have only one account payable in this platform SSB" MBD website paygate notification reads - "could not find any account details" when i try to pay my D.A and B.L.
I receive calls daily and when I answer, it cuts off at hello - very frustrating.
Why are the MBD team not able to give me any answers as to why my other 2 accounts are not showing on the MBD site and whatsapp... all I get told, its showing on the MBD system.
Please can someone get back to me.
Helpful (0)
Replies (7)0
Replies (7)
MBD's replyOfficial
29 Nov 2023, 13:26Dear farzana rasool
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply29 Nov 2023, 13:26
Official
Dear farzana rasool
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
fR
farzana R's updateReviewer Update
01 Dec 2023, 08:27Dear MBD
Any feedback?
Any feedback?
fR
farzana R's update01 Dec 2023, 08:27
Reviewer Update
Dear MBD
Any feedback?
Any feedback?
fR
farzana R's updateReviewer Update
09 Dec 2023, 11:29Please advise why I have not received any feedback almost 2weeks later.
fR
farzana R's update09 Dec 2023, 11:29
Reviewer Update
Please advise why I have not received any feedback almost 2weeks later.
fR
farzana R's updateReviewer Update
29 Jan 2024, 15:47Dear MBD
2months later and still no reply to the above.
I have tried contacting agents via whatsapp and email.... i dont get why no one is getting back to me. I have read the reviews and i see your clients have all the same issues... you promise to get back to them and nothing. But we receive 5 calls a day and when answer the call, the call is cut.... not sure what time if business you ran and whats the reason for wasting our time with the call if you going to cut it as soon as we answer..... PLEASE CAN SOMEONE GET BACK TO ME!!!!!
2months later and still no reply to the above.
I have tried contacting agents via whatsapp and email.... i dont get why no one is getting back to me. I have read the reviews and i see your clients have all the same issues... you promise to get back to them and nothing. But we receive 5 calls a day and when answer the call, the call is cut.... not sure what time if business you ran and whats the reason for wasting our time with the call if you going to cut it as soon as we answer..... PLEASE CAN SOMEONE GET BACK TO ME!!!!!
fR
farzana R's update29 Jan 2024, 15:47
Reviewer Update
Dear MBD
2months later and still no reply to the above.
I have tried contacting agents via whatsapp and email.... i dont get why no one is getting back to me. I have read the reviews and i see your clients have all the same issues... you promise to get back to them and nothing. But we receive 5 calls a day and when answer the call, the call is cut.... not sure what time if business you ran and whats the reason for wasting our time with the call if you going to cut it as soon as we answer..... PLEASE CAN SOMEONE GET BACK TO ME!!!!!
2months later and still no reply to the above.
I have tried contacting agents via whatsapp and email.... i dont get why no one is getting back to me. I have read the reviews and i see your clients have all the same issues... you promise to get back to them and nothing. But we receive 5 calls a day and when answer the call, the call is cut.... not sure what time if business you ran and whats the reason for wasting our time with the call if you going to cut it as soon as we answer..... PLEASE CAN SOMEONE GET BACK TO ME!!!!!
MBD's replyOfficial
29 Jan 2024, 16:15Good day
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to the relevant department to provide us with feedback and will revert to you.
Kind Regards
Complaints Officer
MBD
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to the relevant department to provide us with feedback and will revert to you.
Kind Regards
Complaints Officer
MBD
MBD's reply29 Jan 2024, 16:15
Official
Good day
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to the relevant department to provide us with feedback and will revert to you.
Kind Regards
Complaints Officer
MBD
We apologies for the delay in response herein.
Kindly be advised that the matter has been referred to the relevant department to provide us with feedback and will revert to you.
Kind Regards
Complaints Officer
MBD
fR
farzana R's updateReviewer Update
30 Jan 2024, 16:05Hi
Please see attached correspondence with MBD from yesterday 29 January 2024 - 11.34am - I was told would get feedback by COB yesterday, as you can see below chat I kept getting redirected without even explaining what was needed. Why is it MBD calls you for to 5 times a day and when you answer they put the call down... and why do they not get back to you with all the information requested. My account is not showing on the system.....
MBD be responsible and contact me please.
regards
image.png 164.58 KBimage.png 214.05 KBimage.png 159.63 KB
Please see attached correspondence with MBD from yesterday 29 January 2024 - 11.34am - I was told would get feedback by COB yesterday, as you can see below chat I kept getting redirected without even explaining what was needed. Why is it MBD calls you for to 5 times a day and when you answer they put the call down... and why do they not get back to you with all the information requested. My account is not showing on the system.....
MBD be responsible and contact me please.
regards
image.png 164.58 KBimage.png 214.05 KBimage.png 159.63 KB
fR
farzana R's update30 Jan 2024, 16:05
Reviewer Update
Hi
Please see attached correspondence with MBD from yesterday 29 January 2024 - 11.34am - I was told would get feedback by COB yesterday, as you can see below chat I kept getting redirected without even explaining what was needed. Why is it MBD calls you for to 5 times a day and when you answer they put the call down... and why do they not get back to you with all the information requested. My account is not showing on the system.....
MBD be responsible and contact me please.
regards
image.png 164.58 KBimage.png 214.05 KBimage.png 159.63 KB
Please see attached correspondence with MBD from yesterday 29 January 2024 - 11.34am - I was told would get feedback by COB yesterday, as you can see below chat I kept getting redirected without even explaining what was needed. Why is it MBD calls you for to 5 times a day and when you answer they put the call down... and why do they not get back to you with all the information requested. My account is not showing on the system.....
MBD be responsible and contact me please.
regards
image.png 164.58 KBimage.png 214.05 KBimage.png 159.63 KB
fR
farzana R's updateReviewer Update
05 Feb 2024, 14:33Hi
Please can I have feedback
Please can I have feedback
fR
farzana R's update05 Feb 2024, 14:33
Reviewer Update
Hi
Please can I have feedback
Please can I have feedback