Frustrated Once Again.

I eventually received the statement I requested from a consutant at MBD. I queried the SMS, email and phone call charges on my statement. And once again MBD is failing to respond. I sent numerous emails to the same consultant requesting a response. Needless to say, I am commenting on this platform due to the lack of any response from MBD. I still don't have any proof for the legitimacy of those charges. I am still not receive any monthly statements from them as requested as well.