Frustrated, Irritated client with MBD unprofessional consultants

I would like to thank Moses Kotsi for his assistance on providing me with the paid up letter. This after I had to put MBD on Hellopeter on the 28th May 2019 regarding their putred services. I have in the interim send MBD an email enquiring about my debit order that needs to be refunded. I was given a settlement amount on the 14th May 2019 and that same amount was given on the 28th May 2019. I informed the consultant at the time of the debit order that went off my account on the 24th May 2019 and was informed that payment is not reflecting. This money deducted could be requested for refund I was informed. Now that I'm eventually through to their call centre I'm informed that MBD do not owe me any refund. Does these firms have no ethics and must they be left to do as they please? I am with them on the phone for 30 min awaiting on consultant to give me feedback. While waiting I can hear all their conversations but no one talking to me. The phone was dropped in my ear now without any one of them coming back to me. This is the type of service you get and want a senior to contact me regarding my query.