Frustrated!!!!

After numerous attempts requesting a settlement letter for my Standard Bank credit card account that was handled by MBD Attorneys, I have yet to receive one.

I settled this account in 2025, and despite numerous requests since then, I have not received the official settlement confirmation. Over the past months, I have been sent from pillar to post, with no resolution. This delay has negatively impacted my credit score, as the absence of a settlement letter continues to reflect poorly on my record.

Three weeks ago, I made a telephonic request for the settlement letter. I followed up with an email, yet I have received no response whatsoever. This lack of communication is unacceptable and has caused unnecessary frustration and prejudice to my financial standing.

This leaves me with no choice but to escalate this matter to the relevant regulatory bodies, including the Credit Ombud and the National Credit Regulator, for further intervention!!!!