Frustrated and disappointed

Good day

I called mbd credit solutions *** on 22/12/2020 to request paid up letters for Standard Bank Credit Card and Wesbank/Fiat Financial Services. I was advised that the request was sent and that I'll receive the paid up letters within 7-14 working days. I was again advised to call the customer care *** to make a follow up.

05/10/2021 I called the customer care to make a follow up, the answering machine answers and says my call is being transferred to the first available consultant, but no one answers the call.

I called credit solutions, they said they can't help me with paid up letters; I should contact customer care. I explained what happens when I call customer care, I was given a different number, ***, to call. The same thing happens. Calling credit solutions again is useless , the consultant will ether hang up on you or will be in a hurry to cut your call.

Where am I going to get the assistance that I need? This is really frustrating. I need my debt review clearance certificate and the only way for me to get the certificate is by submitting those paid up letters.