CD
Craig D

1 reviews | Active since Dec 2016

03 Aug 2019, 14:47

********** Vodacom upgrade and now MBD are acting unprofessional in chasing up ‘non-payment’! Get your Act together!

MBD inc. seem to have been chosen by Vodacom as collections agents. The problem is my Vodacom account was **********ly upgraded - Vodacom did not look after my personal information and breached the POPI Act in the process. Vodacom do not want to send me any proof that I ‘upgraded’ my account - I have sent emails requesting written proof, but nothing to date. So now that have handed me over! I assume with a handed over account goes the history on the account - so I ask MBD inc. to give me proof my **********ly upgraded account is really in arrears if I did not upgrade personally in the first place! I get very unprofessional sms’s Every day with threats of non payment! This is not on MBD and Vodacom - your regulator should know about this and they will very soon.

0
Replies (2)
MBD
MBD's reply05 Aug 2019, 08:56
Official
Dear Sir/Madam
 
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. 
 
Kind regards 
COMPLAINTS OFFICER 
MUNNIK BASSON DAGAMA INC 
MBD
MBD's reply07 Aug 2019, 09:55
Official
Dear Sir/Madam
 
With reference to your query logged on the 03 August 2019.
 
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. 
 
Kind regards 
COMPLAINTS OFFICER 
MUNNIK BASSON DAGAMA INC