********** MTN account

Item: MBD
Rating: 1
Author: Mojalefa R

A ********** MTN account was opened in my name in July 2021. Sent all relevant documents to MTN indicating that I had not opened the account. But instead the account was then handed over to MDB. Contacted MTN even through it complaints division but no responses. Indicated to MBD that I had not opened the account and now every time I call to receive a letter that my name has been removed from this account I am told that they are busy with investigation.

Helpful (0)

Replies (2)

MBD's replyOfficial

05 Sept 2022, 14:01

Dear Mr Radebe

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.

Kind Regards
Complaints Officer
MBD

MBD's reply05 Sept 2022, 14:01

Official

Mojalefa R's updateReviewer Update

05 Sept 2022, 14:10

Dear MBD,

I have been hearing this line all the time " we will investigate the matter and furnish you with our feedback shortly."

Kindly furnish me with a letter stating that this account is closed and my name has been removed from the account.

Regards
Mojalefa Radebe
***

Mojalefa R's update05 Sept 2022, 14:10

Reviewer Update