********** Conduct

<p>I am HIGHLY ****ED OFF at the service received by your company. Money was deducted off my account 3 months ago earlier than the arranged date, I phoned and screamed and they assured me the tracker will be removed from my account. Last month I received a SMS stating payment is due on the 26th, but that it will be tracked from the 25th. AGAIN I phoned to ask and the lady assured me the tracker was removed. This month, I received a SMS stating payment is due on the 26th, but there will be a tracker from the 15th. AGAIN I phoned and was assured that it is not the case. Just to see today that my account was debited earlier than arranged. When are you *********** people going to cancel this tracker???? I WILL (as promised in my telephone conversation), send this debit order back and I WILL ask the bank to put a STOP ORDER on the account for you guys going forward and I WILL short pay my bank and telephone fees to contact them on your account. I will report this to FNB as a *****ulant transaction and I will also contact my lawyer to ask what I can do about this. This is not OK!! I have an arrangement for a reason. I am unemployed and have to wait for my husband to get paid on the 26th in order to pay this account. Any money in my account prior to such date, is for use to pay our house and food!! How difficult can it possibly be for someone to do their job right?? Maybe that person should get fired!</p>