***** cases not finalised but demanding paayments!!!!!

I first received a call from MBD attorneys a month ago. They said my account has been handed over to them for collection. I told them that I dont have an edgars account and I didn't open it. I told them that Edgars alerted me of the fradulent account and requested me to hand in disputes forms therefore the account is still under Edgars ***** investigation department. A lady by the name of Lebogang Busang/ Motaung from the Edcon Customer Services sent me an email and requested that I send her the same dispute documents that I sent to Cresta for investigation because "it seems they cannot find them". I told her that the original documents were sent to Cresta and I don't have other documents. So I went to Edgards Cresta today to enquire about my dispute documents that were apparently "lost". I found the customer services manager Fikephi. She called the ***** investigation department and spoke to Ntando Molokodi. Ntando confirmed that the documents were received and the ********** case was still being investigated and was not handed over to MBD Attorneys.

How do I get handed over to MDB attorneys when a case is still under investigation? MBD is not following their due procedures and they are ruining my name as MBD attorneys doesnt skip a day without sending me an sms or even calling me.

I told MBD attorneys that Edgars is still investigation the case and they told me that Edgars found that the case is not ***** hence why they handed me over. MBD attorneys requested that I send them the same dispute documents that I sent to Edgards which I dont have in my possession.

Mind you , I have a clean credit record and do all my purchases cash. I have never had any issues with creditors. Can this case be escalated please , I cannot take the harassment that I get daily from MBD!!!!