*****

I contacted MBD to settle my Virgin Active account. I was told that the amount was approximately R2500 give or take and I insisted that I would pay by EFT as I was not prepared to give banking details for a debit order. The agent pushed and pushed and then told me if I pay via debit order, the amount will be further discounted to R 1340. I CLARIFIED that I was very hesitant, as I did not trust them and was told it was fine, and that once the R 1340 was debited, I would receive a letter 7 days later. The payment could not be made in December so I called MDB and asked that it be done on the 15th Jan which it was. I am NOW TOLD that I owe another debit order for the same amount today, which is absolute nonsense. When I called to move the debit order to the 15th Jan, they told me they had the debit down for the 31st Jan and I said no, lets do it the 15th Jan. I am told by Virgin and MBD that I owe money. I was also sent an email by Virgin saying that not to worry, I could rejoin as they had confirmation from MBD that the letter confirming payment was made. I have joined Virgin only to find out that now, I cannot after I paid a joining fee and a personal trainer !!!!!!

I have requested the recordings and assistance and nothing.

Absolute ******. Don't pay them.