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KEABETSOE R

1 reviews | Active since Jun 2026

17 Aug 2026, 11:39

Formal Complaint – Failure to Update Credit Bureau Record After Settlement

MBD has failed to update my credit profile after settlement I am extremely disappointed with MBD’s handling of my account. The debt was fully settled in December 2025, and I received a settlement letter from MBD on 27 January 2026 confirming that the debt had been settled. Despite this, my information has still not been properly updated with the credit bureaus. This has negatively affected my credit score and credit profile, even though the account was already settled months ago. I believe it is unacceptable for a settled account to continue affecting my creditworthiness because the relevant information has not been updated. I have contacted MBD regarding this matter and expect them to urgently correct the information with the relevant credit bureaus and provide written confirmation once this has been done. MBD, please resolve this matter urgently and ensure that my credit profile accurately reflects that the debt was settled.

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Replies (2)
MBD
MBD's reply17 Aug 2026, 12:59
Official
Good day Keabetsoe R

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
KR
KEABETSOE R's update19 Aug 2026, 05:54
Reviewer Update
Urgent Follow-Up – Still Awaiting Feedback
MBD, I am following up urgently on my complaint submitted on 17 August 2026 regarding the failure to update my credit bureau record after my debt was fully settled in December 2025.
I was advised that I would receive feedback shortly, but I have still received no response or update.
I received a settlement letter from MBD on 27 January 2026 confirming that the account had been settled. Despite this, the information on my credit profile has not been corrected, and this continues to negatively affect my credit score and creditworthiness.
This matter has now been outstanding for several months, and I believe sufficient time has been given for the necessary correction to be made.
I urgently request:
  1. Immediate feedback on the status of my complaint.
  2. Confirmation that the relevant credit bureaus have been instructed to update my record to reflect the settlement.
  3. Written confirmation once the correction has been completed.
MBD, please treat this matter as urgent and provide a clear response without further delay. I expect meaningful feedback and resolution as soon as possible.