Fed up

I had an ABSA cheque account which i haven't been using since July 2024. Then fees accumulated on this account, MBD then phoned me to say that I can get a discounted settlement on the outstanding fees which I went to go pay by the Greenfield Absa east London on the 18th of October. After payment I ask the teller to closed the account she said because the account has been handed over she cannot closed it, MBD must close it. As asked, I've send through my proof of payment twice and I did a follow up call in November to ask if it's sorted they said that it's still in progress or pending.

Now a new company called SSDA is phoning me again with fees to this account. I'm fed up with people not doing they're jobs.