False Promises

It is sad to say that this day one cannot trust what you are being told. I had issues with my account last year needless to say I was contacted by MBD Collections and after my discussion the kady gave me a discount and asked my to pay the settlement and accept the debit check by the 20 th Dec 2023 which i did and my debit order actually went off earlier the 18 dec. The balance wS to be written off. So since then I have been in contact with Vodacom and MBD collections to clear the discount amount. I called and was told they cannot assist as my file is closed. I then asked for a manager and was advise that no I don't get the discount because I paid late. Now I told her to go listen to voice recording and how is it that I had to go accept a Debi check if there was no agreement for an amount and date and secondly why is my file closed if this matter is not finalized. Pathetic service honestly for such a big organization