IK
Ivaylo K

1 reviews | Active since Jan 2014

30 Sept 2015, 11:39

**** account arreas

Good day, i have been bombarded with phone calls by representatives of a company called MBD [URL Removed] according to them i owe them around R.12000 for my cellphone account with MTN.<br> I made numerous phone calls to their call center, talking to supervisors, for which i have recorder conversations - trying to explain to them that i do not have account in areas with MTN , they do not want to listen, instead they want me to make affidavit at the police and send it to them. I am of the opinion that if they say i have account in arrears , they need to send me official document proving that, as well as letter or summons to attend a court where the judge can determine if i am right or they are right. They refuse to send any official correspondence or letter of demand <br> I have documents proving my innocence but they insist that the information they have they get it from MTN and only MTN can withdraw my account from their company. But MTN can not withdraw my account from them simply because i have NO account in arrears with MTN , so technically they can not withdraw anything.

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Replies (1)
MBD
MBD's reply30 Sept 2015, 12:03
Official
Hello Evo68,

Dear Evo68

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC