FAIS SHOULD GET INVOLVED IN ALL THE MBD RELATED MATTERS

To my frustration, an account was handed over to MBD for collection. After numerous calls and emails an agreement was reached on monthly payments. My payment was done every month, yet I would still get calls and threatening emails on my account status. A number of calls went dead as soon as I answered the phone, yet I am sure I have been charged for these. Trying to call them was a nightmare as you would end up in a queue and eventually when you are the second or first caller the call would be cut. No responses to numerous emails sent. I have asked for statements to acknowledge the payments made without any response from MBD. I eventually sent an email in February 2020 stating that I would not be held liable for any further costs in respect of ghost phone calls and I refuse to pay any further without knowing the status of my account. I even followed up a week later and still no response. Yet this week I was issued with a summons at an enormous amount. Since February I have not received any means of communication from them - not a single phone call or email? Again tried to call them today and same old story, ended up in a queue and call was cut when I got to nr 1. With so many complaints again them, can FAIS not get involved?