MS
Marinda S

1 reviews | Active since Sept 2017

19 Sept 2017, 13:07

Failure To Provide MTN Account Breakdown Despite Numerous Requests

I do not need the breakdown of the Munnik Basson Dagama account...

I got that months ago.

I need a breakdown of the MTN account that was handed over to you.

I have been to a MTN office. I have called MTN head office.

They do not have the account on their system anymore because they have handed it over to YOUR company.

I spoke to various people at the call center and they DO NOT get the concept that I need a Breakdown of the MTN account.

I cannot pay a account if I do not know what it is all about... would you???

I called your head office number numerous times and a answer machine assures me that someone will call me back to assist me.

I"m waiting for 6 months now for that call - and longer for the breakdown of the MTN account that was handed over to you.

If I do not get a response from your company soon I will it take it further with my Lawyers.

Hope to hear from you soon.

Marinda Smith

0
Replies (2)
MBD
MBD's reply19 Sept 2017, 13:57
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MS
Marinda S's update19 Sept 2017, 20:33
Reviewer Update
Please proof me wrong...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!