Failure to assist or call back

I put out an issue over 4 days ago on here and they stated they would contact me shortly... To date no response... This once again shows their incompetence in doing their job. Communication is poor between call center and their management. Communication from their customer care center to management is non existence.

MBD please can I get an answer from my previous query or I will continue with these posts... I will be as persistent as your call center agent... Don't test me.