1 reviews | Active since May 2018
Fails yo supply statement on account
My Virgin Active account was handed over to MBD with a credit of R1560. I have made payment on this account but never recieve a detailed statement instead I recieve an sms. I have been requesting MBD to send me a statement for that account for over 6months as I need clarity on what is happening with that account but still they havent sent me a statement not even after paying the account, not even once a month, never. My debt has shot up to 6500+ and I do not understand why or what is happening on that account instead I am told that they will log a request and have management send it then they go quiet.
Is this how creditors are supposed to be serviced? Is it fair for me to pay for something I fo not even know anymore?
Can I get a detailed statement of my account as you should have on the system or should I escalate the matter?
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Dear Sir/Madam
With reference to your query logged on the 26 May 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Dear Sir/Madam
With reference to your query logged on the 26 May 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd