1 reviews | Active since Sept 2011
Failing to provide a detailed statement but being constantly harassed
I have been receiving lots and lots of harassing phone calls from your agents, I am formally requesting a detailed statement with the initial loan amount, ALL payments made since day one, and that is not what I have been receiving, this account is more than 15 years old. I need all the proof and evidence from you. I need a breakdown of balances, interests charged, original credit agreement, all my payments records, not this thing that you send with just a balance. Balance of what? From when to when? For what?
If the calls persists before I get that detailed statement, I will be lodging a complaint with the Council of debt collectors, Debt Collectors Board, National Credit Regulator, Legal Practice Council, National Financial Ombud Scheme and everywhere else where I need to report to because this is ridiculous, how do you harass me like this when you cannot send me a detailed statement I requested, I have a right to that information. You have now started calling my work number, putting me in trouble with my boss. It's time I take this further, I cannot afford to lose my job because of constant calls from MBD agents that cannot fulfill one single, simple request of sending what I am entitled to request and get.
If ever I get a call from any of the agents I am reporting MBD attorneys, what you are doing is *******. I have been patient for far too long. You can send summons if need be, let's just deal with this the legal route. I have been sending emails but it looks like people are not even bothering themselves with even listening to understand what I am requesting. Pathetic and ridiculous.
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
