Everything bad known to man

Poor, pathetic, excruciating, horrid, there are not enough words in the dictionary that could describe the poor service, attitudes and behaviour of agents and supervisors. Absolutely no ownership, following up, setting correct expectations. The worst crime that can be committed by a contact centre is to lie to a customer. However, MBD Credit Solutions can be rated 5 out of 5 for lying. I am now escalating this matter to the relevant parties.