Ethical behaviour

I had an account handed over to MBD. When I had paid the account up they sent another demand letter stating that I owed them money. They actually owed me money and I filled in the refund form and after eventually getting Flora Mohale to say that I had supp**** all the documentation and the refund would be paid out in 10 working days. This was on the 16 September 2014. It is now February and no refund has been paid into my account with her latest that I had not given her all the documentation namely the ID and proof of transfer. This attitude is strange considering their website states that they look for people with, quote '<br> Uncompromising honesty and integrity' and another one 'Eye for detail'. This cannot be as Flora has definitely not shown this type of behaviour as she keeps on going back on her story. I have kept all emails as proof of emails sent and received from her. <br>