EV
Emma V

1 reviews | Active since Jun 2013

18 Nov 2025, 08:54

Emails on Sundays and Workplace calls

I have told their call agents numerous times to stop calling me at work. I have the right to confidentiality. Our work calls are recorded and monitored, this breaks my confidentiality. I have provided three call agents with my correct cellphone number. The last one confirmed it to be on the system, yet no miss calls reflect on my phone from. Therefor they have not attempted to call me on my phone and use my workplace as a tactic.

They also contact me on email on SUNDAYS AND OUTSIDE NORMAL HOURS, yet call agents tell me they can not email me?? Emails (These are just the email received on Sundays as well as outside allowed contact hours): Sun 27 Jul, 20:24 Thu 14 Aug, 00:20 Thu 28 Aug, 02:37 Sun 12 Oct, 12:15 Sat 25 Oct, 04:55

I have emailed them numerous times to confirm that I have been paying a set amount without any issues.

0
Replies (1)
MBD
MBD's reply18 Nov 2025, 09:06
Official
Good day Emma

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD