TD
Timo D
1 reviews | Active since Jun 2012
20 Sept 2022, 15:49
Don't care that I have a paid-up letter, just keep harassing me.
After paying my ABSA account in May I have been receiving calls from MDB almost daily with threats of legal action and the RUDEST call center agents that just drop the phone in your ear. I sent a paid-up letter to them which stopped the calling for 2 weeks but unfortunately, it has started again. I have sent countless emails with no response. I will be reaching out to ABSA, the banking ombudsman, the national consumer council, and the council for debt collectors. It is ******* for them to harass me like this after I have proven I have settled my account.
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Replies (2)
MBD's replyOfficial
20 Sept 2022, 16:08Dear Mr Van Deventer
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply20 Sept 2022, 16:08
Official
Dear Mr Van Deventer
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
TD
Timo D's updateReviewer Update
21 Sept 2022, 17:04Thank you for your reply, I have however not been contacted or "addressed" privately or otherwise. I have taken the matter up with ABSA and depending on their reply will decide whether to take the matter further. I have requested the recordings of calls made to me by MDB and have not received these. I have still had no response to my emails.
TD
Timo D's update21 Sept 2022, 17:04
Reviewer Update
Thank you for your reply, I have however not been contacted or "addressed" privately or otherwise. I have taken the matter up with ABSA and depending on their reply will decide whether to take the matter further. I have requested the recordings of calls made to me by MDB and have not received these. I have still had no response to my emails.