DOES ANYONE AT MBD UNDERSTAND ENGLISH

I lost my job and made arrangements to pay off my debts with MBD. What a nightmare! You can never get through to them so you have to wait for them to phone you. I tried everything. Eventually I sent up the debit order with someone that couldn't speak English. I STRESSED the point that they can only take the money off on the last day of each month and if the last day falls on a Saturday there will only be money in that account on the Monday. Well, needless to say they never listened. Every month lo and behold they try on the 24th 25th 28th AND THIS COSTS ME DAMN MONEY!!!! Are they going to pay the banking costs. For the first time in 19 years I am in trouble with my bank and MBD just does not give a damn!!! So I resort to social media and mailing the people that MBD collect monies for telling them to please use someone else to do this very important job!