1 reviews | Active since Dec 2016
Disputing Discount Given & Refusing with the recording
Good afternoon FinChoice,
Please note my account was handed over to MBD. I made arrangements with them in July 2022 and I was offered a discount, the original Capital amount was R3250.94 with the discount it came to R2038.48 once off or if I pay R400 for 6 months without forfeiting the arrangement.
I have stuck to my commitment which is a monthly debit order that is going through to my bank account without fail with the amount of R400, I called in 3 weeks ago to request a settlement letter to my surprise my settlement letter still states that I still owe them the outstanding amount of R2038.48 after I paid R1600 which is showing on the statement and Finchoice statement as well (attached all prove). And I'm still puzzled as to why my capital was double what I owe. I have attached all the relevant statements with proof because suddenly I was not given a discount. My question is why do I have two amounts appearing on my statement if I was not given a discount?
Secondly: Let's do some basic math here, let's say I did not get the discount offered to me, capital amount R3250.94 - R1600.00 = R1 650.94, why is my settlement letter still stating R2 034.48??
MBD is a ****. I went through their reviews and most people are complaining about them. I have reported this on Hello peter & Ombudsman and attached all proof so that people can see how you milk clients to the last cent. 3 weeks later I'm still struggling to get the settlement letter with the correct amount.
I hope this will be resolved as soon as possible by Finchoice.
Regards, Phumi
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
I'm still waiting for your feedback you said you will give it back shortly.
Regards,
Phumi
I'm still waiting for your feedback you said you will give it back shortly.
Regards,
Phumi
With reference to your query logged on the 13 December 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
Best regards,
With reference to your query logged on the 13 December 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
Best regards,
Please note the comsultant you have send through to respond to privately he is not resolving my issue. I have specifically ask for the recording of me and your consultant speaking on the phone regarding the discount that was offered. He tells me to come to your offices to listen tothat recording. With the modern technology why must I come to your office when it can be simply be send through via email. So basically I must leave my job and come to Johannesburg to listen to the voice recording? When your consultant harass us they mention that MBD calls are recording and they can be given to me should request it (as per my right as a client. In case of misunderstanding)
They sending me from pillar to post because they have already listened to that recordingand they know that am correct about the the discount hence their action.
MBD is pathetic. I want that recordings via email.
Regards,
Phumelele
Please note the comsultant you have send through to respond to privately he is not resolving my issue. I have specifically ask for the recording of me and your consultant speaking on the phone regarding the discount that was offered. He tells me to come to your offices to listen tothat recording. With the modern technology why must I come to your office when it can be simply be send through via email. So basically I must leave my job and come to Johannesburg to listen to the voice recording? When your consultant harass us they mention that MBD calls are recording and they can be given to me should request it (as per my right as a client. In case of misunderstanding)
They sending me from pillar to post because they have already listened to that recordingand they know that am correct about the the discount hence their action.
MBD is pathetic. I want that recordings via email.
Regards,
Phumelele
Please note my query is still unresolved. 3 weeks later.
Regards,
Please note my query is still unresolved. 3 weeks later.
Regards,