Dishonest behavior from MBD LEGAL

In May 2024, I received a settlement discount from DMC as an instruction from standard bank. I agreed to the settlement amount. Arrangement was to pay the settlement amount over 4months.

After my 1st payment with DMC. the account was reffered to MBD legal after payment. I called them on the day on my 2nd payment as I noticed that DMC didn't debit my account and I was told to call MBD. So I called and explained that I got a settlement amount. They had no issues and provided me with banking details to make the direct payment.

The settlement agreement as honored. Now it's time to be provided with a paid up letter. MBD has been giving me the run around. All their agents say different things.. I must get the letter from DMC, which I did and sent to them, then the other says that that was DMC's agreement not theirs not theirs so they not writing off the balance or no mam the other agent **** to you. I've asked to speak to a manager, I'm told there is no manager available to take my call.

All I want is a paid up letter for the settlement agreement. I kept to my side of the arrangement. MBD is clearly not following up with DMC about the settlement agreement they gave me for my STD bank account.

I've never been so frustrated by people who seemingly don't know what they are doing.

All I want is my paid up letter so I can have my profile updated please.