Disgusting Treatment and Dishonest Behaviour

I received a call from your call centre in Sep 2018 on which I agreed to pay an outstanding total over 3 months via instalments of equal amounts. All 3 payments were paid on time, ending end of Nov 2018.

I just received a call from your agent Asanda saying that I need to pay a further instalment to close the account, the 'settlement' amount being lower than the amount of the original 3 instalments.

When I disputed this as not being part of the original arrangement, your agent said I [actually] agreed to 4 months of the original instalment amount. I told her that this is complete bull****, because the original amount and 'settlement' amounts did not match. I requested all the conversation recordings relating to my account, as it is my legal right to do so. Your agent deflected the conversation, then put the phone down.

Asanda's behaviour was disgusting. I want the recordings immediately; all of them.