Disgusting Service to the Disabled

I have been handed over by Finchoice regarding an account for more than 3 months tried to get hold of someone to get a Settlement amount. I ended up thumb sucking an amount out of absolute desperation. Then get an electronic letter from a Eileanor Cohen confirming the account has been paid in full and will update the Bureaus. I paid on the 27th December and only after posting about Finchoice on this forum did they respond on 10 January. Still received no statement or change for that matter. They only updated Transunion and no other Bureaus. Disgusting!!!