SG
Sharon G

1 reviews | Active since Aug 2011

22 Jul 2025, 12:08

Disgusting service MBD

If I could give a -100 starts I would. This company has harassed me for 2 years with 3 calls daily, the staff is absolutely unprofessional, ill informed and useless, I was offered a settlement discount every month or daily 3 times a day, when I called to settle and asked what discount I am offered I was told no discount your balance is to low and you don't qualify for a discount, so I made a immediate transfer and paid the full outstanding, 2 days later and my payment is not reflecting and I am told phone tomorrow, I have been using this payment method for 2 years, now when the full balance is paid its not allocated yet, nobody that I can send the POP to, they apparently have no senior staff to assist, the ladies that call to harass you daily is working from home with kids screaming in the background, when you say you cant settle they just drop the phone, they don't answer e-mails, I cannot believe that wesbank would give business to these people, shame on you wesbank, FNB. Worst is in 2 years I asked daily for a statement, never have I even received a statement. MBD legal is the worst company I have ever dealt with.

0
Replies (2)
MBD
MBD's reply22 Jul 2025, 14:23
Official
Dear Sharon G

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
SG
Sharon G's update24 Jul 2025, 10:08
Reviewer Update
The replies that you give on Hello Peter is just a standard reply and nothing is done, when you phone and ask to speak to the Complaints officer, they put the phone down in your ear, what does one do? Pay a lawyer to get this sorted? This so called complaints officer does is just one more of MBD so called employees just as useless as MBD, This company should be reported to the companies that give them business, as they are so disgusting, rude, and unhelpful, not sure if they can block a number, but my calls does not even go through, they are so underhanded it would not surprise me at all.