Disgusting service from MBD Attorneys

I Received a call in mid May from an MBD agent saying that they could reduce my total amount if i would pay more on my account for a 6 month period. My usual installment was R807.40 .She told me that if i could pay an amount of R2310.00 , they would reduce my total drastically. I thought to myself hey, it's a lot but let me try and get my debt settled . I agreed to the arrangement and she advised that i could pay it by 31 May.

As pay day slowly arrived , I received sms's from MBD asking me to pay R807.40. Pay day came and i paid the R807.40 thinking that the agent didn't make the arrangement on her end. On the 27 May i received a call from Thabo saying that i needed to make payment, i asked him what amount did i have to pay, he said R807.40. I then told him that i already made that payment a day prior and should reflect in 24 -48hrs . He thanked me and ended the call.

On the 29 May i receive and sms from MBD asking me for a payment of R2310.00 . At this point Im thinking what the hell is going on with this company!? Anyway! I honor my initial agreement and i pay the balance of R1500.00 , making the total paid R2310.00.

This morning at 7:30 ( i might add) I get a call from a Thando . She tells me that I need to make payment and that i did not honor the agreement. I told her of the R807.40 payment i made on the 26 May and the R1500.00 payment i made YESTERDAY.(29 May)

She tells me quite arrogantly that she did not see the payment reflecting and that i defaulted. I explain to her that the total payment amount was made , even before the due date and that it should reflect in 24 -48hrs .(Any call centre agent dealing with money should know this!!) The more im explaining to her that the full payment is made before the due date , the more she tells me i defaulted on the agreement. This goes back and forth , trying to make this agent understand that i made 2 payments totaling to R2310.00 and today is the 30th. (THE PAYMENT IS DUE TOMORROW 31 MAY) . This call centre agent with absolutely no regard for customer service or anyone she speaks to telephonicaly just decides to speak over me, just blurting off that i didn't honor the arrangement over and over. At this point I've had it, i politely tell her that i would like to speak to someone else as she is being rude. She just continues to blurt out that i didn't honor the arrangement raising her voice as she goes on. I ask her again to let me speak to someone else . She continues to tell me that i didn't not honor the arrangement and tells me to enjoy my day and ends the call.

I know i'm owing creditors , but is it fair for me to treated with such disrespect? Is this what customer service has become? I am absolutely disgusted by this agent's level of service and disrespect.